At Arden Living, we want every customer to feel confident when shopping with us. Because our products include handmade soaps, personal care items, skincare-related goods, and gift sets, our return policy is designed to protect product quality, hygiene, and customer safety.
Please read the following policy carefully before submitting a return request.
Returns Eligibility
We may accept returns for eligible items if all of the following conditions are met:
The item is unused, unopened, and in its original packaging.
The item is in the same condition as when it was received.
The return request is submitted within 14 days of delivery.
The item is not damaged, altered, opened, washed, used, or missing any packaging.
Proof of purchase or order confirmation is provided.
Because soap and skincare-related products are personal care items, opened or used products cannot be returned for hygiene and safety reasons.
Non-Returnable Items
For health, hygiene, and safety reasons, the following items are not eligible for return:
Opened or used soap products.
Opened skincare or personal care items.
Items with damaged, removed, or missing packaging.
Customized, personalized, or special-order products.
Gift cards or digital products.
Clearance, final sale, or promotional items marked as non-returnable.
Products returned without prior authorization.
Items that show signs of use, fragrance exposure, moisture damage, or improper storage.
If you are unsure whether your item qualifies for a return, please contact us before sending anything back.
Return Request Process
To request a return, please contact us at:
Please include the following information in your message:
Order number.
Full name used on the order.
Email address used at checkout.
Reason for return.
Clear photos of the product and packaging, if applicable.
Our customer support team will review your request and provide return instructions if your return is approved. Please do not send items back without contacting us first. Unauthorized returns may not be accepted or processed.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error, such as receiving the wrong item or a verified damaged product.
We recommend using a trackable shipping service when sending a return. Arden Living is not responsible for returned packages that are lost, delayed, damaged, or delivered to the wrong address during return transit.
Original shipping fees are non-refundable unless otherwise required by law or unless the return is caused by our mistake.
Refunds
Once your approved return is received and inspected, we will notify you regarding the status of your refund.
If the return is approved after inspection, the refund will be issued to your original payment method. Please allow several business days for your bank, credit card provider, or payment service to process and post the refund.
Refunds may be denied or reduced if the returned item is not in its original condition, is opened, used, damaged, missing packaging, or does not match the approved return request.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at:
Please include:
Your order number.
Clear photos of the damaged or incorrect item.
Photos of the outer packaging.
A brief description of the issue.
We will review the case and offer an appropriate solution, which may include a replacement, refund, store credit, or another resolution depending on the situation.
Please note that minor variations in handmade soap, such as color, shape, swirl pattern, surface texture, or scent intensity, are normal and are not considered defects.
Allergic Reactions or Skin Sensitivity
Our products are intended for cosmetic and personal care use only. Individual skin reactions may vary.
We recommend reviewing all product ingredients before purchase and performing a patch test before full use. If irritation, redness, itching, burning, or discomfort occurs, discontinue use immediately.
Arden Living products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. If you have sensitive skin, allergies, or medical concerns, please consult a healthcare professional before using any new product.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We will do our best to assist if the order has not yet been processed, packed, or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible.
Customized, personalized, wholesale, bulk, or special-order items may not be eligible for cancellation once production or preparation has started.
Exchanges
We do not guarantee exchanges for all products. If you would like to exchange an eligible item, please contact us first. Exchange availability depends on product condition, inventory, and return eligibility.
If the requested replacement item is not available, we may offer a refund, store credit, or another suitable solution.
Lost or Missing Packages
If your tracking shows that your package was delivered but you cannot find it, please check your mailbox, porch, parcel locker, building reception, front desk, neighbors, or local delivery office.
Once a package is marked as delivered by the carrier, Arden Living is not responsible for stolen, misplaced, or missing packages. However, we will do our best to assist you in reviewing the situation.
If your package is lost in transit and not marked as delivered, please contact us so we can help investigate with the carrier when possible.
Returned to Sender Packages
Packages may be returned to us due to an incorrect address, incomplete address, failed delivery attempts, refusal, unpaid customs duties, or carrier restrictions.
If a package is returned to sender, we will review the case and contact you regarding possible reshipment, refund eligibility, or additional shipping costs.
Customers are responsible for providing a complete and accurate shipping address at checkout.
International Orders
International customers are responsible for any customs duties, import taxes, brokerage fees, or local charges required by their country or region.
These fees are not controlled by Arden Living and are not included in the product price or shipping cost unless stated at checkout.
Refused international packages or packages returned due to unpaid customs fees may not be eligible for a full refund.
Contact Us
For return questions or after-sales support, please contact us:
Arden Living
Website: ardenliving.store
Email: sales@ardenliving.store
We are happy to help review your request and provide the best available solution based on your order and product condition.
