Welcome to Arden Living. This website is operated by Arden Living. Throughout the site, the terms “we,” “us,” and “our” refer to Arden Living. By visiting ardenliving.store, browsing our website, or purchasing products from us, you agree to be bound by the following Terms of Service.
Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access the website or purchase products from our store.
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Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents to use this website.
You may not use our products or website for any illegal or unauthorized purpose. You must not transmit viruses, harmful code, malware, or any destructive technology through our website.
Any violation of these Terms may result in termination of your access to our services.
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General Conditions
We reserve the right to refuse service to anyone for any reason at any time, where permitted by law.
You understand that your content, excluding payment information, may be transferred unencrypted across networks and may involve changes to conform to technical requirements. Payment information is always handled securely through third-party payment providers.
You agree not to copy, reproduce, duplicate, sell, resell, or exploit any part of the website, products, services, product descriptions, images, branding, or content without written permission from Arden Living.
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Accuracy of Information
We do our best to provide accurate, complete, and current information on our website. However, we do not guarantee that all information on this site is error-free, complete, or up to date.
Product descriptions, prices, promotions, availability, shipping details, and policy information may be updated at any time without notice.
The content on this website is provided for general information and shopping purposes only. It should not be relied upon as medical, legal, or professional advice.
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Products and Product Information
Arden Living offers handcrafted soaps, goat milk soap gift sets, botanical cleansing bars, essential oil soap products, herbal hair cleansing bars, and related personal care or gift products.
Because many of our products are handmade, slight variations may occur in color, size, weight, shape, surface texture, scent intensity, swirl pattern, and packaging appearance. These natural differences are part of the handmade character and are not considered defects.
We make every effort to display product colors and images as accurately as possible. However, we cannot guarantee that your device screen will display colors exactly as they appear in person.
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Personal Care Product Disclaimer
Our products are intended for cosmetic, cleansing, bathing, gifting, and personal care use only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Individual skin reactions may vary. Customers are responsible for reviewing product ingredients before purchase and use. We recommend performing a patch test before full use, especially if you have sensitive skin, allergies, or known skin concerns.
If irritation, redness, itching, burning, or discomfort occurs, stop using the product immediately. If you have medical concerns, consult a qualified healthcare professional before using any new personal care product.
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Product Availability
Some products may be available in limited quantities. We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction.
We may discontinue any product at any time without notice.
Product availability is not guaranteed until your order is confirmed and processed. If an item becomes unavailable after your order is placed, we may contact you to offer a replacement, store credit, refund, or cancellation.
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Pricing and Payment
All prices listed on our website are subject to change without notice.
We reserve the right to correct pricing errors, product information errors, or promotional mistakes at any time, including after an order has been submitted.
Payment must be completed at checkout using the payment methods available on our website. Orders may not be processed until payment is successfully authorized.
We are not responsible for fees charged by your bank, credit card provider, payment provider, or currency conversion service.
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Orders and Order Acceptance
After placing an order, you may receive an order confirmation email. This email confirms that we have received your order request, but it does not guarantee acceptance of the order.
We reserve the right to accept, decline, cancel, or limit any order for reasons including but not limited to product availability, suspected fraud, incorrect pricing, incomplete customer information, shipping restrictions, payment issues, or violation of these Terms.
If we cancel an order after payment has been made, we will issue a refund to the original payment method where applicable.
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Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at sales@ardenliving.store.
We will do our best to assist if the order has not yet been processed, packed, customized, or shipped.
Once an order has been processed, packed, shipped, or entered production, changes or cancellations may no longer be possible.
Custom, personalized, wholesale, bulk, special-order, or gift-prepared items may not be eligible for cancellation once preparation or production has started.
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Shipping and Delivery
Shipping times and delivery estimates are provided for reference only and are not guaranteed.
Processing time may vary depending on order volume, product availability, customization, handmade preparation, holidays, or other operational factors.
Once an order is handed to the carrier, delivery is subject to the carrier’s schedule, local delivery conditions, customs procedures, weather, and other external factors outside our direct control.
Arden Living is not responsible for delays caused by shipping carriers, customs authorities, incorrect addresses, failed delivery attempts, weather events, or other circumstances beyond our control.
Customers are responsible for providing a complete and accurate shipping address at checkout.
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International Orders, Customs, and Duties
International customers are responsible for any customs duties, import taxes, brokerage fees, VAT, tariffs, or local charges required by their country or region.
These charges are not controlled by Arden Living and are not included in product prices or shipping fees unless clearly stated at checkout.
We are not responsible for customs delays, refused packages, unpaid duties, or packages returned due to import restrictions.
If an international order is returned because of unpaid fees, refusal, incorrect address, or customs issues, refund eligibility may be limited.
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Returns and Refunds
Returns and refunds are governed by our Return Policy.
Because many of our products are personal care items, opened, used, damaged, altered, or unpackaged items may not be eligible for return due to hygiene and safety reasons.
To request a return or report an issue, please contact us at sales@ardenliving.store with your order number and relevant details.
We reserve the right to refuse returns that do not meet our return requirements or are sent without prior authorization.
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Damaged, Incorrect, or Missing Items
Please inspect your order as soon as it arrives.
If your order is damaged, incorrect, or missing an item, contact us as soon as possible at sales@ardenliving.store. Please include your order number, photos of the product, photos of the packaging, and a clear description of the issue.
We will review the situation and determine an appropriate solution, which may include replacement, refund, store credit, or another resolution depending on the circumstances.
Minor handmade variations, including differences in color, pattern, texture, shape, scent strength, or surface appearance, are not considered product defects.
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Account Information and Customer Responsibility
You agree to provide current, complete, and accurate purchase and account information for all orders placed through our website.
You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
Arden Living is not responsible for losses caused by inaccurate information, unauthorized account access due to customer negligence, or failure to keep account information secure.
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Promotional Offers and Discounts
Promotions, discount codes, free gifts, and special offers may be subject to additional terms, limitations, and expiration dates.
Discount codes must be entered at checkout and may not be applied retroactively unless we choose to make an exception.
We reserve the right to modify, suspend, or cancel any promotion at any time without notice.
Promotional items, gifts, clearance items, or final sale products may not be eligible for return or exchange unless required by law.
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Wholesale, Bulk, and Custom Orders
Wholesale, bulk, private label, custom packaging, event, or special-order purchases may be subject to separate terms, pricing, minimum quantities, payment requirements, production timelines, and return limitations.
Custom or bulk orders may require longer processing times and may not be eligible for cancellation, return, or refund once confirmed or placed into production.
For wholesale inquiries, please contact sales@ardenliving.store.
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Intellectual Property
All content on ardenliving.store, including text, images, product descriptions, graphics, logos, icons, designs, page layouts, branding, and other materials, is owned by or licensed to Arden Living unless otherwise stated.
You may not copy, reproduce, distribute, modify, display, sell, or use any content from our website for commercial purposes without prior written permission.
Unauthorized use of our intellectual property may result in legal action.
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User Comments, Reviews, and Submissions
If you submit reviews, comments, photos, feedback, suggestions, ideas, or other content to us, you grant Arden Living the right to use, reproduce, edit, publish, translate, and display such content where permitted by law.
You agree that your submissions will not violate the rights of any third party, contain unlawful material, include misleading information, or contain harmful software or code.
We reserve the right to remove or edit user content that we consider inappropriate, offensive, false, harmful, or in violation of these Terms.
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Third-Party Tools and Links
Our website may include third-party tools, apps, payment processors, shipping services, analytics services, or links to third-party websites.
We are not responsible for the content, accuracy, policies, security, or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and privacy policies.
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Privacy
Your submission of personal information through the website is governed by our Privacy Policy.
By using our website, you agree that we may collect, use, and process your information as described in our Privacy Policy.
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Prohibited Uses
You may not use our website or products for any unlawful purpose or in violation of these Terms.
Prohibited uses include, but are not limited to:
Violating any applicable laws or regulations.
Infringing upon intellectual property rights.
Submitting false or misleading information.
Uploading viruses, malware, or harmful code.
Attempting to interfere with website security.
Collecting personal information of others without permission.
Harassing, abusing, insulting, harming, defaming, or discriminating against others.
Engaging in fraudulent transactions.
Using our content or products for unauthorized commercial resale.
We reserve the right to terminate access to our website or services for prohibited use.
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Limitation of Liability
To the fullest extent permitted by law, Arden Living is not liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of our website, products, or services.
This includes but is not limited to damages related to product use, website errors, delays, lost profits, lost data, delivery issues, allergic reactions, or third-party service failures.
Your use of our website and products is at your own risk.
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Disclaimer of Warranties
Our website, products, and services are provided “as is” and “as available” unless otherwise stated.
We do not guarantee that the website will be uninterrupted, secure, error-free, or free from viruses.
We do not guarantee that any product will meet every individual expectation, preference, or skin concern.
Some jurisdictions do not allow certain warranty limitations, so some limitations may not apply to you.
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Indemnification
You agree to indemnify and hold harmless Arden Living, its owners, employees, partners, suppliers, service providers, and affiliates from any claim, demand, loss, liability, or expense arising from your violation of these Terms, misuse of the website, misuse of products, or violation of any law or third-party rights.
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Severability
If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be enforced to the fullest extent permitted by law, and the remaining provisions will remain valid and enforceable.
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Termination
These Terms remain effective unless terminated by either you or Arden Living.
You may stop using our website at any time.
We may terminate or suspend your access to our website or services if we believe you have violated these Terms or engaged in harmful, fraudulent, or unlawful behavior.
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Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.
It is your responsibility to review this page periodically for changes.
Your continued use of the website after changes are posted means you accept the updated Terms.
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Governing Law
These Terms of Service shall be governed by and interpreted according to applicable laws, without regard to conflict of law principles.
Any disputes related to your use of this website, products, or services will be handled according to the applicable legal process and jurisdiction.
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Contact Information
If you have questions about these Terms of Service, please contact us:
Arden Living
Website: ardenliving.store
Email: sales@ardenliving.store
We will do our best to respond to service-related inquiries in a reasonable timeframe.
