Track Your Order
We know how important it is to stay updated on your shipment. Use the order lookup form below to check your order status, confirm shipping progress, and access the most recent tracking information available for your purchase. Whether your order is processing, packed, shipped, or already in transit, this page is designed to help you find the details you need quickly and clearly.
At Arden Living, we prepare every order with care. Because many of our products are handcrafted and packed in small batches, order updates may move through several stages before delivery. If your tracking has not updated yet, please don’t worry—orders often require time for carrier acceptance scans and logistics synchronization.
Order Tracking Form
Please enter the details associated with your purchase. For the most accurate lookup, use the same email address you entered during checkout. If you received a tracking number by email, you may include it as well.
Understanding Your Order Status
Orders typically pass through several stages before they arrive at your door. The table below explains what each status means so you can better understand where your shipment is in the process.
| Status | Meaning | What You Can Expect |
|---|---|---|
| Order Received | Your order has been successfully placed and payment has been confirmed. | You will receive an order confirmation email shortly after checkout. |
| Processing | Your items are being reviewed, prepared, or packed by our team. | Please allow normal processing time before shipment. |
| Ready to Ship | Your package has been packed and is awaiting pickup or handoff to the carrier. | A tracking number may be created before the first carrier scan appears. |
| Shipped | Your parcel has left our facility and is in transit. | Tracking updates should begin appearing as the carrier processes the package. |
| Out for Delivery | The package is with the local delivery service and is scheduled for delivery. | You should receive your parcel soon, usually the same day. |
| Delivered | The carrier has marked the package as delivered. | Please check your mailbox, front desk, porch, or safe place around your address. |
| Exception / Delay | The shipment is temporarily delayed due to weather, customs, address issues, or carrier disruptions. | Please contact us if there has been no movement for several business days. |
Place Your Order
After checkout, you will receive an order confirmation email containing your order number and purchase summary.
We Prepare It
Our team processes your order, confirms stock, and carefully prepares your items for shipment.
Carrier Pickup
Once the package is handed to the courier, your tracking information becomes active as the first scans appear.
Delivery
Your parcel moves through the courier network until it reaches your delivery address.
If You Have Not Received Tracking Updates
It is normal for tracking updates to take some time to appear after a label has been created. In many cases, carriers need 24–72 hours to scan and register the parcel in their system. During high-demand periods, shipping activity can be slower than usual, especially during holidays, sale events, severe weather conditions, or customs processing periods for international shipments.
If your package has shown no movement for an extended period, please contact us and include your order number, full name, and the email address used during checkout. This will help us verify your order and provide assistance faster.
For address issues, failed delivery attempts, lost parcel concerns, or delivery marked as completed but not received, we recommend checking with your local courier first, then reaching out to our support team with as much detail as possible.
How long does processing take?
Most orders are processed within 1–3 business days. During peak periods or for large-volume orders, processing may require a little more time before shipment.
Why does my tracking number say “label created”?
This usually means your parcel has been packed and prepared for shipment, but the courier has not completed the first scan yet.
What if my order is delayed in customs?
International shipments may occasionally be delayed by customs inspections or local import procedures. These delays are outside our direct control, but we will still help monitor the shipment with you.
What should I do if my package says delivered but I cannot find it?
Please check around your delivery location, speak with family members or neighbors, and contact your local courier. If you still cannot locate it, contact us for further assistance.
Customer Support
Need help beyond tracking? Our support team can assist with shipping questions, delivery concerns, and general order follow-up.
Email Assistance
For order inquiries, please contact us at sales@ardenliving.store. Please include your order number whenever possible for faster support.
Website
Store URL: ardenliving.store
We are committed to making your post-purchase experience simple, clear, and reassuring.
